You receive an Illicado card via a works council or as a gift, you spot a drill or a tile set on the Leroy Merlin website, and at the time of payment, doubt sets in: where to enter the number, is there a specific code needed, what happens if the balance does not cover the total?
This guide details the concrete steps to follow to pay for an online purchase at Leroy Merlin with an Illicado card, without any unpleasant surprises at the payment tunnel.
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Illicado card on the Leroy Merlin website: enter it like a prepaid bank card
Since the overhaul of the Illicado terms and conditions in 2023-2024, most cards (physical and e-cards) are by default usable for online payment, unless stated otherwise by the issuer. Specifically, the Leroy Merlin website does not offer a dedicated “gift card” path: you enter the Illicado card information in the field reserved for traditional bank card payments.
The form asks for the 16-digit number, the expiration date, and the security code (CVV). This last point often causes confusion. On an e-card received by email, the security code is directly in the message or in the Illicado customer area. On a recent physical card, it is printed on the back, just like any bank card.
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Those looking to find out how to use an Illicado card at Leroy Merlin online will find that the process resembles a standard prepaid payment, with no additional steps on the Leroy Merlin side.
Insufficient balance on the Illicado card: complete with a bank card
The most common scenario in practice: the cart exceeds the amount available on the gift card. Illicado specifies in its help center that it is possible to complete a purchase with another bank card when the Illicado balance does not cover the total, provided that the merchant accepts split payments on two cards.
On the Leroy Merlin payment tunnel, the procedure works in two steps:
- First, you enter the Illicado card. The system debits the available balance.
- The site then offers to pay the remaining amount with a second payment method (usually a traditional bank card).
- If the Illicado balance covers the total, no additional steps are required.
Feedback on this point varies depending on the periods and updates to the site. In case of blockage, the most reliable solution remains to place two separate orders: one for the exact amount of the Illicado balance, the other paid by bank card.
Check the balance and activate your Illicado card before purchase
You do not check your balance at the time of payment. You do it beforehand, from the customer area on the illicado.com site or via the number on the back of the card. Activation is another common trap: some cards received by mail must be activated manually before any use, both online and in-store.
Activation is done on the dedicated page of the Illicado site. You enter the card number and the activation code (different from the security code). Without this step, the payment will be refused on the Leroy Merlin site, without an explicit error message, which leads to the belief that there is a technical problem on the retailer’s side.
Another point to check: the expiration date. An expired Illicado card can no longer be used, and the remaining balance is not automatically refunded. The validity period is indicated on the card or in the receipt email for e-cards.
Physical card, e-card, or conversion: which option to pay online at Leroy Merlin
Illicado e-cards are the easiest to use online. All necessary information (number, date, security code) is grouped in a single email or in the customer area. No card to return to look for a CVV.
Recent physical cards also work on the Leroy Merlin site, provided they have a security code. Some older models of physical gift cards do not have one, which blocks online payment.
For these specific cases, Illicado has offered since 2023 an option for converting an e-card into a plastic card (and vice versa depending on the situation), via customer service or the personal area. The fees are zero or very limited. This conversion then allows the card to be used on gift terminals in Leroy Merlin stores if online payment poses a problem.
Common errors at the time of Illicado payment on Leroy Merlin
Three situations frequently arise in user feedback on Leroy Merlin community forums:
- The security code is confused with the activation code. The CVV is used for payment, the activation code is only used to unlock the card on the Illicado site.
- The card is of the “single retailer” type and only works within a specific network. These cards can be identified by a mention on the support or in the receipt email. They will not work on the Leroy Merlin site if the retailer is not part of the concerned network.
- The browser blocks the transaction due to a security filter. Disabling the VPN and clearing the browser cache resolves most of these technical blocks.
As a last resort, Illicado customer service can check if the card is indeed eligible for online payment at Leroy Merlin and lift any potential blockage on the issuer’s side.
The Illicado card remains a functional payment method on the Leroy Merlin site, provided you check three elements before placing the order: effective activation, sufficient balance (or a topping-up strategy), and the presence of the security code. These checks take two minutes and prevent a payment refusal in the middle of the order tunnel.